Strive for Satisfaction - Return And Refund Policy

Confirmation of Order

Your receipt of an electronic or other forms of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. We may require additional verifications or information.

We reserve the right at any time after receipt of your order to accept or decline your order for any reason. Other than as set out in these Terms and Conditions, we shall not be responsible for any loss or damage of any kind, which you might suffer by reason of us declining to accept or for canceling your order.

Payment

You must pay in full by debit or credit card in advance when you submit an order through our Website. Payment will be collected at the time of placing the order. Full payment must be received in advance before any goods are prepared or dispatched. If any payment is subsequently withdrawn, disputed, charged back or reversed in any way by you, you will have to pay the full amount of the sale, plus an administration fee and any additional fees incurred by Always and Forever Rose Floral Arrangements. If you are placing an order through a company, we may agree to credit terms via a separate written agreement. Please contact us to make arrangements.

Pricing Information

Always and Forever Rose Floral Arrangements cannot confirm the price of an item until after your order is placed. Pricing errors may occur on the Always and Forever Rose Floral Arrangements website. Always and Forever Rose Floral Arrangements reserves the right to cancel any orders containing pricing errors, with no further obligations to you, even after your receipt of an order confirmation or shipping notice from Always and Forever Rose Floral Arrangements. Always and Forever Rose Floral Arrangements may, at its discretion, either contact you for instructions or cancel your order and notify you of such cancellation. Pricing for products may be different on the Always and Forever Rose Floral Arrangements website vs. products in-store.

Refunds

As all of our products are live florals, all sales are final, however a full refund will be given for damaged goods. The product must be returned to us, at no charge to you, within 5 days of receipt. If there are any concerns with your order, please contact us to discuss further.

Cancellation/Refunds

Orders cannot be canceled once Always and Forever Rose Floral Arrangements have begun processing the order. In order to promptly deliver our arrangements as fresh as possible, the processing of an order commences almost immediately once you have submitted your order. However, should you wish to change or cancel your order, you are welcome to call us to check whether the processing of an order has commenced and if it has not we may be able to accommodate your request to cancel and will do our best to meet your needs. Any changes to or cancellations of an order can only be made with Always and Forever Rose Floral Arrangements’s prior written approval and additional charges may apply. Any agreement by Always and Forever Rose Floral Arrangements to accommodate a cancellation request will be conditioned upon payment of any and all costs, charges, and expenses already incurred by Always and Forever Rose Floral Arrangements to that point, and you agree that such amounts may be deducted from any payments previously made to Always and Forever Rose Floral Arrangements. During routine website maintenance, any pricing issues may not be honored and orders may be canceled and refunded when improper rates are applied.

Accordingly, we encourage you to carefully check your order before submitting it.

Delivery

Delivery will be deemed to have taken place at the time Always and Forever Rose Floral Arrangements place an order in the possession of any carrier service (e.g., UPS, USPS, Federal Express, Hand Delivery) for customer delivery. Always and Forever Rose Floral Arrangements is not responsible for lost, stolen, or damaged goods once an order leaves our possession.

If you choose a specific delivery date when placing your order, we will do our best to arrange delivery for that day. You acknowledge that requested delivery dates are non-binding estimates only and that you have no claim against us for any delays or early deliveries. Once your order is in the hands of the carrier we have no control over the delivery process and we recommend you choose a delivery date at least one day early to avoid disappointment. We reserve the right to make deliveries in installments which shall not relieve you from your obligation to accept and pay for the remaining deliveries.

Warranty

Always and Forever Rose Floral Arrangements warrants that it has the right to provide its products but otherwise the goods are provided on an “as-is” basis. In particular, but without limitation, we provide a one year warranty is given that the goods are suitable for the particular purposes intended by you.